Booking Process
When you open AutoZone.al, choose:
your pick-up location (and drop-off location if different)
dates and times
the driver’s country of residence and age if asked
Then click search.
You’ll see offers from different car rental companies that match your request. You can sort and filter by price, car type, supplier and other options to find something that fits your route and budget.
When you’ve found an offer you like, click to book it.
You’ll be taken into the booking flow provided by the rental company or partner behind that offer. There you enter your details, review the rental conditions and confirm the booking.
When you book through AutoZone.al, you compare offers from different rental companies in one place and then complete your booking with the supplier named on your confirmation. The rental contract, payments and deposit are always handled by the rental company or partner shown on your confirmation.
AutoZone.al is a car rental comparison and booking platform, not a car rental company. Your rental contract is always with the company named on your booking confirmation.
When you confirm an offer, your booking is created with the rental company or intermediary shown on that offer and on your confirmation/voucher. That company:
signs the rental agreement with you at pick-up
handles payments and deposits
provides the car and any roadside assistance included in the rental
AutoZone.al helps you find and compare offers; the rental contract itself is always with the company named on your booking confirmation.
This can vary by supplier, but you’ll usually need:
the main driver’s full name (as shown on their passport or ID)
a valid email address
a mobile phone number
country of residence
your flight number for airport pick-up (recommended)
Some offers also require card details during the booking process.
Before you book, check the Driver requirements and Prices, Payments & Deposits sections to see what documents and cards the rental company will ask for at the desk.
Rental companies work with desk opening hours and 24-hour billing periods.
Accurate pick-up and drop-off times help to:
show only offers that are available when you need the car
calculate rental days correctly and avoid extra day charges
make sure the rental desk or shuttle is open when you arrive
If your plans change later, update your times via Manage Booking (where available) or by contacting the rental company shown on your confirmation.
Most rental companies count days in 24-hour periods from the scheduled pick-up time.
Example:
pick-up Monday 10:00
drop-off Thursday 10:00
→ usually charged as 3 rental days.
Returning the car later than the agreed drop-off time can lead to extra charges (sometimes a full additional day), based on the supplier’s rules. For the exact way your rental company calculates days and extra hours, check their Rental policies before you book.
Sometimes, but there are important limits.
Most rental companies require the main driver to be present and to use a credit card in their own name for the deposit on each car. Some suppliers also limit the number of cars that can be rented by the same driver at the same time.
If you need several cars for the same dates, it’s usually safer to:
make separate bookings with different main drivers, each meeting the Driver requirements, and
ensure each main driver has their own card for deposits and payments.
Check the supplier’s Rental policies or contact them directly if you plan to book multiple cars.
“On request” or “pending” means the rental company needs to confirm availability manually before your booking is fully accepted.
In this status:
your request has been sent to the supplier
the car is not yet guaranteed
you should wait for a confirmation or update email
The supplier will either confirm the booking (and send a voucher) or let you know that the car is not available so you can choose a different offer. If the status does not change within the time mentioned during booking, check your email (including spam/junk) and then contact the supplier or use Contact Us on AutoZone.al with your details.
Most changes and cancellations are handled through the tools and contacts provided by the rental company or partner on your confirmation.
Start by:
Using Manage Booking on AutoZone.al if it is available for your reservation, or
Following the change/cancellation link and contact details in your confirmation email.
Fees, cut-off times and refund rules are set by the rental company or partner, not by AutoZone.al. Always check their Rental policies and any Cancellation & Changes information before you request a modification.
Typical reasons include:
the confirmation email went to your spam/junk folder
your email address was entered incorrectly during booking
the booking is still “on request” / pending with the supplier
payment or card authorisation was not completed successfully
First, check your spam/junk folders and any “Promotions” tab in your email. If you still can’t find the confirmation after the time indicated during booking:
check any status link you received at the end of the booking flow
contact the rental company or partner named on the offer
If you still need help, use the Contact Us form on AutoZone.al with your name, email and the approximate time you tried to book.
Still unsure?
Check our Help Centre – FAQ’s or send us a message with your booking details and question, and we’ll point you in the right direction.