Changes must be requested through Manage Booking or through the booking details shown in your confirmation or voucher.

AutoZone.al does not change bookings directly. Changes are handled by the booking provider or the rental supplier connected to your reservation.

To request a change:

1. use Manage Booking,
2. enter the email address and reservation number used for your booking,
3. follow the instructions shown for your reservation.

Changes are always subject to availability, supplier approval and the terms of your booking. A change may affect the rental price, car group, pick-up details, cancellation rules or refund eligibility.

Before accepting a change, check the updated price, rental conditions and voucher details carefully.

Changing the main driver may be possible, but it is not guaranteed.

To request a main driver change:

1. use Manage Booking,
2. enter the email address and reservation number used for your booking,
3. request the change as early as possible, ideally at least 72 hours before pick-up.

The change depends on supplier approval. The rental price may also change if the new main driver’s age, licence details or rental requirements affect the supplier’s terms.

The main driver usually must:

• be named on the booking,
• meet the age and licence requirements,
• provide the required ID,
• sign the rental agreement, and
• present the required payment card for the security deposit.

If the main driver cannot be changed, you may need to cancel and make a new booking in the correct driver’s name.

Do not wait until you arrive at the rental desk. Main driver issues at pick-up can lead to refusal of the rental or no-show treatment.

To cancel a booking, use Manage Booking.

You will usually need:

• the email address used for the booking, and
• your reservation number.

Cancellation rules are set by the booking provider and rental supplier, not by AutoZone.al.

Before cancelling, check:

• the cancellation deadline,
• whether the booking is refundable,
• whether a cancellation fee applies,
• whether Cancellation Protection applies,
• whether the booking is marked non-refundable.

Only cancel once you understand the refund rules shown for your reservation.

It depends on the cancellation rules shown for your booking.

In the VIPCars booking flow, many part-paid or prepaid rentals are eligible for a 100% refund of prepayment if cancelled at least 48 hours before pick-up, except for non-refundable bookings.

If you cancel with less than 48 hours before pick-up, a cancellation amount such as GBP 30 or equivalent may be retained.

If Cancellation Protection applies to your booking, the free-cancellation window may be reduced from 48 hours to 2 hours before pick-up.

Non-refundable bookings, late cancellations and no-shows may not be refunded.

Always follow the cancellation terms shown during booking and in your confirmation or voucher.

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A non-refundable booking means the prepaid amount may not be returned if you cancel, arrive late, fail to collect the car, or do not meet the rental requirements.

Non-refundable conditions are normally shown:

• during the booking process,
• in the offer details,
• in the confirmation email,
• on the voucher.

Do not choose a non-refundable offer unless your travel dates, pick-up time, driver details and payment card are correct.