Booking Process
- Home
- Help Center
- Booking Process
Booking Process
o search for a rental car, enter:
- your pick-up location,
- your drop-off location, if different,
- your pick-up and return dates,
- your pick-up and return times,
- the driver’s country of residence and age, if requested.
Then submit the search.
You’ll see available offers that match your search. You can compare prices, suppliers, car categories, fuel policies, mileage rules, deposit information and other rental conditions before choosing an offer.
Before booking, always open the offer details and check the Rental Policies, Driver Requirements, Prices, Deposit & Extras and payment information.
Once you select an offer, follow the booking steps shown on screen.
You may be asked to:
- enter the main driver’s details,
- provide contact details,
- review the offer details,
- check the Rental Policies and Driver Requirements,
- confirm the payment method,
- complete payment or reservation details.
Your booking, payment, deposit and rental agreement are handled by the booking provider or rental supplier connected to that offer.
After booking, you should receive a confirmation email or voucher. Keep this safe because it contains the booking details, supplier information and pick-up instructions.
For more detail, see Confirmation & Voucher.
AutoZone.al is a car rental comparison website, not a rental supplier.
AutoZone.al helps you search and compare rental offers. When you choose and confirm an offer, the booking is handled by the booking provider or rental supplier connected to that offer.
The company responsible for your booking should be shown during the booking process and/or in your confirmation or voucher.
That company or supplier may handle:
- the booking confirmation,
- payment processing,
- cancellation and change requests,
- pick-up and return,
- deposits,
- rental agreement terms,
- roadside support,
- post-rental charges.
AutoZone.al does not own the cars, operate rental desks or set supplier-specific rental conditions.
his can vary by offer, but you may need to provide:
- the main driver’s full name,
- email address,
- mobile phone number,
- country of residence,
- driver age,
- flight number for airport pick-up, where relevant,
- payment details,
- billing details, if required.
The main driver’s name should match the driving licence, booking/voucher and payment card requirements shown for the offer.
Before booking, check Driver Requirements, Payments, Prices, Deposit & Extras and Rental Policies so you know what documents, cards and deposit rules apply.
Pick-up and return times matter because rental suppliers use them to calculate availability, pricing and rental duration.
Accurate times help:
- show offers available for your trip,
- calculate rental days correctly,
- avoid extra day charges,
- confirm whether the rental desk is open,
- show whether out-of-hours service may apply,
- calculate one-way or late return conditions where relevant.
If your times change after booking, check Manage Booking, your confirmation email or your voucher before travelling.
For pick-up and return rules, see Pick-up & Return.
Rental days are usually calculated in 24-hour periods from the scheduled pick-up time.
Example:
- pick-up: Monday 10:00,
- return: Thursday 10:00,
- this is usually charged as 3 rental days.
If you return the car later than the booked drop-off time, the rental supplier may charge extra time or a full additional day, depending on their rules.
Rental day calculations, grace periods and late return fees are set by the rental supplier. Check the Rental Policies and offer details before booking.
Sometimes, but there can be restrictions.
Rental suppliers may limit:
- how many cars one person can book,
- whether the same main driver can be listed on more than one rental,
- whether each car needs a separate main driver,
- whether each main driver must present their own payment card for the deposit.
If you need more than one car, it is usually safer to make separate bookings with different main drivers, where each driver meets the Driver Requirements and has an accepted card for the deposit.
Check the offer details and Rental Policies before booking multiple cars.
“On request” or “pending” means the booking is not fully confirmed yet.
This usually means the booking provider or rental supplier still needs to confirm availability manually.
While a booking is pending:
- the car is not yet guaranteed,
- you should wait for a confirmation or update email,
- you should not assume the booking is final until a confirmation or voucher is issued.
The supplier may confirm the booking, offer an alternative, or say the car is no longer available.
If the status does not change within the time shown during booking, check your email, including spam/junk folders, then use Manage Booking or the support details shown during the booking process.
Most changes and cancellations are handled through the links, tools or contact details shown in your confirmation email or voucher.
Start by checking:
- Manage Booking,
- your confirmation email,
- your voucher,
- any change or cancellation link shown for your booking,
- the booking provider or supplier contact details.
Changes and cancellations can depend on:
- availability,
- cancellation cut-off times,
- supplier rules,
- payment status,
- whether the booking is refundable, partly refundable or non-refundable.
AutoZone.al does not set the cancellation rules for each offer. Check Cancellation & Changes before requesting a change or cancellation.
Possible reasons include:
- the confirmation email went to your spam/junk folder,
- the email address was entered incorrectly,
- the booking is still on request or pending,
- payment was not completed,
- card authorisation failed,
- the booking provider is still processing the reservation.
First, check your inbox, spam/junk folder and any “Promotions” or “Other” tabs.
Then check:
- any status page shown at the end of the booking flow,
- Manage Booking,
- your bank/card statement if payment was attempted,
- any email from the booking provider or rental supplier.
Do not assume the booking is confirmed until you receive a clear confirmation or voucher.
For more detail, see Confirmation & Voucher.
Related topics
Can’t find what you need?
For booking-specific confirmation, status, change, cancellation or payment questions, check your voucher, Manage Booking or the booking provider/supplier details shown for your reservation. For general questions about AutoZone.al, contact us.