Cancellation & Changes
Q&A’s about changing your booking, cancelling, no-shows and how fees and refunds are handled by the rental companies you book with.
Changes are handled by the rental company or booking partner that issued your confirmation, not directly by AutoZone.al.
To request a change:
Use Manage Booking if it is available for your reservation, or
Follow the change link and contact details in your confirmation email or voucher.
Changing dates, times, locations or car group is always subject to availability and the supplier’s conditions. It can:
change the rental price, and
trigger modification fees according to the company’s Cancellation & Changes and Rental Policies.
Many rental companies treat changing the main driver as a significant modification, because the main driver:
signs the rental agreement, and
provides the card for the deposit.
Some suppliers can change the main driver manually; others may require a cancellation and new booking in the new driver’s name, possibly at a different price.
If you need to change the main driver:
contact the rental company or partner shown on your confirmation as soon as possible, and
check their Driver Requirements and Rental Policies for how they handle this.
Adding an additional driver is usually easier and can often be done at the desk, for an extra fee.
To cancel a booking you should:
Use Manage Booking if available for your reservation, or
Use the cancellation link or contact details provided in your confirmation email or voucher.
Cancellations are processed according to the terms of the rental company or booking partner named on your confirmation, not by AutoZone.al directly. Their rules decide:
whether your booking is refundable, partially refundable or non‑refundable, and
any deadlines or fees that apply.
Always read the Cancellation & Changes information shown during booking and on your confirmation before you cancel.
It depends on the:
type of booking (refundable / partially refundable / non‑refundable), and
timing of your cancellation.
Common patterns (examples only – your booking’s rules may differ):
Cancel within a free‑cancellation window → no fee; full or partial refund of prepaid amount.
Cancel late but before pick‑up → a fee or first day’s rental may be kept.
Cancel after the scheduled pick‑up time or as a no‑show → often treated as non‑refundable.
The actual rules for your booking are set by the rental company or partner and are shown in their Cancellation & Changes conditions and Rental Policies.
A non‑refundable booking means that if you cancel, arrive late, or do not meet the Driver Requirements, the prepaid amount (and sometimes the full rental price) may not be returned.
Non‑refundable conditions are normally made clear:
during the booking process, and
in the booking confirmation / voucher.
If you choose a non‑refundable offer, you accept that cancellation, no‑show or certain changes will not be refunded, even if your plans change. Only book these deals if you are confident about your dates and details.
If you fail to arrive at the rental desk at the scheduled pick‑up time and:
do not contact the rental company, and
do not cancel in advance,
you are normally treated as a no‑show.
In a no‑show situation, the rental company can:
cancel the booking, and
keep part or all of any prepaid amount according to their Cancellation & Changes and Rental Policies.
No‑show rules are set by the supplier, not by AutoZone.al. If you know you will not be able to pick up the car, it is usually better to cancel or try to change the booking before the pick‑up time.
You can usually return the car earlier than planned, but most rental companies:
do not refund unused days if you end the rental early by choice, or
may offer only a partial refund, depending on their rules.
If you know your trip will be shorter than planned before pick‑up, contact the rental company or use Manage Booking to see whether changing the dates affects the price.
Refund rules for early return are defined in the supplier’s Rental Policies and Cancellation & Changes conditions.
Often yes, but only if the rental company:
has availability for extra days, and
agrees to the extension under their terms.
To extend:
contact the rental company directly using the details on your voucher or rental agreement before your current drop‑off time.
They will confirm if you can extend, what the extra cost will be, and how payment is handled. Do not simply keep the car longer without agreeing an extension; this may lead to higher charges and may affect cover.
Refunds of prepaid amounts are handled by the company that processed your payment (the rental company or booking partner), not by AutoZone.al.
If your booking is eligible for a refund under their rules:
the refund is usually sent back to the same card used for payment,
the processing time can vary; your bank or card provider controls when it appears on your statement.
If you have cancelled and believe you should receive a refund, check:
the Cancellation & Changes terms, and
any refund confirmation email from the payment processor or rental company.
If the expected time has passed and you still do not see the refund, contact the company that took the payment, using the details in your confirmation.
In rare cases a rental company or booking partner may need to cancel a booking, for example because:
the car is no longer available and no alternative can be provided,
there is a problem with the booking data, or
the rental cannot proceed under their rules.
In this situation, they should:
inform you by email or phone, and
explain whether:
they can offer an alternative, or
they will refund any amount you have already paid.
Any refunds or alternative arrangements are handled according to the rental company’s or partner’s own terms. AutoZone.al can help you find and compare new offers, but the original contract and any refund are with the company named on your confirmation.
Still unsure?
Check our Help Centre – FAQ’s or send us a message with your booking details and question, and we’ll point you in the right direction.