Pick-up & Return
Q&A’s about where to go, what to bring, what happens if you’re early or late, and how to return the car at the end of your rental.
At pick‑up, the main driver will usually need:
a valid driving licence (and IDP/translation if required)
a passport or national ID
a credit card in the main driver’s name for the deposit
the booking confirmation or voucher (printed or on your phone)
Some rental companies may ask for extra documents such as proof of address or a second card. Always check the Driver Requirements, Prices, Deposits & Extras and the supplier’s Rental Policies for your chosen offer before you travel.
The exact pick‑up details are shown in your:
booking confirmation email
voucher (often under “Pick‑up location” or “Address”).
For airports, this usually specifies whether:
the rental company has a desk inside the terminal,
a shuttle bus will take you to an off‑airport location, or
you will be met at a meeting point.
If anything is unclear, contact the rental company using the details on your voucher before you travel.
First:
Check your voucher again for exact address, desk number or meeting point.
Look for the rental company’s signage in the terminal or car park.
If a shuttle is mentioned, follow the signs or instructions for shuttle pick‑up.
If you still cannot find the location:
call the rental company using the phone number on your voucher, and
stay inside or close to the official pick‑up area (airport or station) until they guide you.
If you cannot reach them, contact the booking partner named on your confirmation or use the Contact Us form on AutoZone.al and include your booking details.
Rental companies usually hold the car for a limited time after your scheduled pick‑up, often linked to:
their grace period (for example 1–2 hours), and
whether they have your flight number (for airport pick‑up).
If you arrive after the grace period and have not contacted the supplier, they may:
mark you as a no‑show,
cancel the booking, and
charge a fee according to their Rental Policies.
If you know you will be late, contact the rental company as soon as possible using the phone number on your voucher.
If you provided your flight number during booking, some rental companies track delays and may hold the car longer, especially during opening hours. This is not guaranteed and depends on the supplier and location.
You should:
inform the rental company as soon as you know about a significant delay, and
check their Rental Policies for rules on late arrival and no‑shows.
If you land outside the rental desk’s opening hours due to a delay, you may need to arrange a new pick‑up time directly with the supplier and there may be extra charges or no availability.
Sometimes, but it depends on:
availability at the location, and
the rental company’s time and pricing rules.
If you arrive earlier than booked:
the supplier may allow early pick‑up at the same price, or
treat it as an extended rental, which can increase the cost.
If you know in advance that you want an earlier pick‑up, it is usually better to change your booking through Manage Booking or by contacting the rental company before you travel.
Returning the car later than your booked drop‑off time can lead to:
extra charges, often at the rate of an additional day, and
issues if another customer is due to use the same car.
If you need more time:
check the Rental Policies for how late returns are handled, and
contact the rental company as early as possible to ask about extending the rental.
Do not assume that a small delay will be ignored; each supplier has its own rules about grace periods and extra days.
You can usually return the car earlier, but most rental companies:
do not refund unused days if you choose to end the rental early, or
may refund only part of the unused time, depending on their terms.
Refund rules for early return are set by the rental company or partner, not by AutoZone.al. Check their Rental Policies before you book if you think your plans might change.
Out‑of‑hours means collecting or returning the car outside the rental desk’s normal opening times.
Depending on the supplier and location, this can involve:
a special arrangement with staff meeting you at a specific time
using a key drop box for returns
paying an out‑of‑hours fee
Whether out‑of‑hours pick‑up or return is available, and any fees, is listed in the offer details or Rental Policies. If you need this service, it is important to:
select the correct pick‑up and return times when booking, and
confirm the arrangements directly with the rental company.
Before returning the car, you should:
refill fuel according to the agreed fuel policy (for example full‑to‑full)
remove your personal belongings
check for any obvious damage you may not have reported
return the keys as instructed (desk or key drop box)
At staffed locations, it is best to walk around the car with a representative, note the fuel level and mileage, and get a copy of the return report if one is provided.
If you use a key drop box, take clear photos of:
the car from all sides,
the dashboard showing fuel level and mileage, and
where the car is parked.
If there are questions later, any fuel, damage or extra charges will be handled by the rental company based on their inspection and Rental Policies.
Still unsure?
Check our Help Centre – FAQ’s or send us a message with your booking details and question, and we’ll point you in the right direction.