Pick-up & Return
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Pick-up & Return
At pick-up, the main driver usually needs:
- a valid driving licence,
- a passport or national ID,
- a credit card in the main driver’s name for the deposit,
- the booking confirmation or voucher.
Some rental suppliers may also require an International Driving Permit, an official translation, proof of address or another document.
The main driver’s name should match the booking/voucher, driving licence and payment card requirements shown for the offer.
If you do not bring the required documents or accepted payment card, the rental supplier may refuse to release the car and the booking may be treated as a no-show.
Before travelling, check Driver Requirements, Prices, Deposit & Extras, Rental Policies and your voucher.
The exact pick-up details are normally shown in your confirmation email or voucher.
This may include:
- rental desk address,
- airport terminal information,
- shuttle bus instructions,
- meet-and-greet point,
- opening hours,
- phone number,
- out-of-hours instructions.
At airports, check whether the supplier is located inside the terminal, off-airport with shuttle transfer, or at a meeting point.
If anything is unclear, use the rental supplier contact details shown on your voucher before travelling.
First, check your voucher again for the exact address, terminal, desk number, shuttle instructions or meeting point.
Then:
- look for the supplier’s signage inside the terminal, car park or arrivals area,
- follow any shuttle or meet-and-greet instructions shown on the voucher,
- call the rental supplier using the phone number on your voucher.
Stay inside or close to the official pick-up area until the supplier confirms where to go.
If you cannot reach the supplier, follow the booking provider support details shown in your confirmation or voucher.
Rental suppliers usually hold the car for a limited time after your scheduled pick-up.
This may depend on:
- the supplier’s grace period,
- rental desk opening hours,
- whether you provided a flight number,
- whether you contacted the supplier before arriving late.
If you arrive after the allowed time and have not contacted the supplier, they may:
- mark the booking as a no-show,
- cancel the booking,
- release the car to another customer,
- refuse the rental,
- apply fees under their terms.
If you know you will be late, contact the rental supplier as soon as possible using the details on your voucher.
If you provided a flight number during booking, some rental suppliers may monitor delays and hold the car for a limited time. This is not guaranteed.
If your flight is delayed:
- contact the rental supplier as soon as possible,
- use the phone number shown on your voucher,
- check their late arrival and no-show rules,
- keep a record of any communication.
If you arrive after the rental desk closes, you may need a new pick-up arrangement. Extra charges may apply, or the supplier may no longer be able to provide the car.
Flight delays do not automatically change the booking terms.
Sometimes, but it is not guaranteed.
Early pick-up depends on:
- vehicle availability,
- rental desk opening hours,
- supplier approval,
- the time and price rules for your booking.
If you arrive earlier than booked, the rental supplier may allow early pick-up, ask you to wait, or treat the change as a longer rental period with extra cost.
If you know in advance that you want an earlier pick-up time, use Manage Booking or follow the support details shown in your confirmation or voucher before travelling.
Do not assume the car will be ready before the booked pick-up time.
Returning the car later than the booked drop-off time can lead to extra charges.
The rental supplier may charge:
- an extra hour,
- an extra day,
- a late return fee,
- extra local charges,
- additional cover or protection charges.
Late return rules, grace periods and fees are set by the rental supplier.
If you need more time, contact the rental supplier before your booked drop-off time. Do not assume a small delay will be ignored.
Check Rental Policies and your rental agreement for the exact late return rules.
You can usually return the car earlier than planned, but unused rental days are not usually guaranteed to be refundable.
Refund rules depend on:
- the booking provider’s terms,
- the rental supplier’s rules,
- whether the rental has already started,
- whether the booking is refundable,
- whether any non-refundable elements apply.
Many suppliers do not refund unused days if you return the car early by choice.
If your plans change before pick-up, use Manage Booking to check whether the booking can be amended before the rental starts.
For cancellation and refund rules, see Cancellation & Changes.
Out-of-hours means collecting or returning the car outside the rental desk’s normal opening times.
Depending on the supplier and location, this may involve:
- staff meeting you at a specific time,
- a key drop box for returns,
- special instructions for parking and keys,
- an extra out-of-hours fee.
Out-of-hours service is not always available.
If you need out-of-hours pick-up or return, select the correct times during booking and check whether the supplier allows it.
The exact rules and fees should be shown in the offer details, Rental Policies, confirmation or voucher.
Before returning the car:
- refill fuel according to the agreed fuel policy,
- remove your personal belongings,
- check for any new damage,
- return the car at the agreed location and time,
- return the keys as instructed.
At staffed locations, walk around the car with a rental representative where possible. Check the fuel level, mileage and condition before leaving.
If a return report is provided, keep a copy.
If you use a key drop box, take clear photos of:
- the car from all sides,
- the dashboard showing fuel level and mileage,
- the parking location,
- any existing or new damage,
- the key drop area if relevant.
Post-rental fuel, damage, late return or extra charges are handled by the rental supplier under their Rental Policies and rental agreement.
Related topics
Can’t find what you need?
For booking-specific pick-up, return, delay or rental desk questions, check your voucher, Manage Booking or the supplier contact details shown for your reservation. For general questions about AutoZone.al, contact us.