If there is danger to people, such as an accident, injury, fire, blocked traffic or serious hazard, call the local emergency services first.

If it is not an emergency, contact the rental supplier’s roadside assistance or support number shown on your voucher, confirmation or rental agreement.

Examples of non-emergency rental issues include:

• warning lights,
• flat tyre in a safe place,
• minor damage,
• car not starting,
• lost keys,
• questions about whether the car is safe to drive.

The rental supplier will tell you what to do next, whether they will send assistance, and where any repair, recovery or replacement can be arranged.

Do not arrange repairs yourself unless the rental supplier tells you to do so.

Use the local emergency number for the country where you are driving.

For serious situations such as injuries, fire, blocked traffic, theft in progress or immediate danger, call emergency services first.

In many European countries, 112 connects to emergency services, but you should always follow the local emergency instructions for the country you are in.

For rental-related issues without immediate danger, such as a breakdown in a safe place or a warning light, contact the rental supplier’s roadside assistance number shown on your voucher or rental agreement.

If you are involved in an accident:

1. Make the situation safe, if you can.
   
   • Switch on hazard lights.
   • Use a warning triangle if safe and legally required.
   • Move to a safe place only if it is safe to do so.
2. Check for injuries.
   
   • If anyone is hurt or there is serious danger, call the local emergency services immediately.
3. Contact the police if required.
   
   • Many suppliers require a police report for accidents, damage claims or cover to apply.
4. Contact the rental supplier.
   
   • Use the emergency, roadside or support number shown on your voucher or rental agreement.
   • Give them your location, time of incident, damage details and any police reference number.
5. Document the scene, if it is safe.
   
   • Take photos of vehicles, number plates, road layout, damage and any relevant signs.
   • Exchange contact and insurance details with other parties where required.

Do not admit fault at the scene. Stick to the facts and follow the instructions from emergency services and the rental supplier.

If there is no immediate danger:

1. move the car to a safe place if possible,
2. switch on hazard lights,
3. check your voucher or rental agreement for the supplier’s roadside assistance number,
4. call the rental supplier and explain:
   
   • where you are,
   • what happened,
   • whether the car can move,
   • whether there are warning lights,
   • whether anyone is at risk.

Do not attempt major repairs yourself unless the rental supplier instructs you.

The supplier will tell you whether they will send assistance, recover the car, arrange a garage visit or provide a replacement vehicle.

If the car is in a dangerous position and cannot be moved safely, call local emergency services first, then contact the rental supplier when it is safe.

Check the supplier’s Rental Policies and the instructions in your rental agreement.

In general:

• for a flat tyre, the supplier may tell you to use the spare wheel, tyre repair kit, roadside assistance or an approved garage,
• for minor damage, contact the supplier as soon as possible, even if the car is still drivable,
• take clear photos of the issue,
• keep receipts if the supplier authorises any payment,
• do not ignore damage until return.

Do not continue driving if the car feels unsafe, has serious warning lights, has damaged tyres, leaking fluid, steering problems, brake issues or visibility problems.

If unsure, stop safely and contact the rental supplier.