Confirmation & Voucher
Your booking confirmation or voucher is the document that shows:
your booking number
pick‑up and drop‑off locations, dates and times
the name of the rental company or partner providing the car
any important rental conditions and contact details
You’ll usually be asked to show this at the rental desk together with your documents. It helps the rental company find your booking quickly and check that the details match their system.
Most bookings are confirmed automatically within a few minutes of completing the online process. In those cases you receive an email with your confirmation or voucher shortly after booking.
Sometimes the status is “on request” or “pending” while the rental company checks availability. Any expected time frame is normally shown on the booking page – for example “within 24 hours”. If you do not receive anything and the booking was not marked as “on request”, please see question 4 below.
Your voucher is sent to the email address you entered during booking. It normally arrives as a PDF attachment or a link you can open and download.
Your booking number appears:
in the subject line or body of the confirmation email
on the voucher itself
sometimes in the URL of any “Manage Booking” link
If you have a Manage Booking option for your reservation, you can also use the booking number there to view or download the voucher again.
First, check:
your spam/junk folder
any “Promotions” or “Other” tabs in your email
that you did not mistype your email address during booking
If the email is still missing:
Check any status page or link you saw at the end of the booking flow.
If the booking appears as on request / pending, wait until the time frame shown on that page.
If there is no sign of a confirmation and no error was shown, contact the rental company or partner named on the offer, or use the Contact Us form on AutoZone.al with your full name, approximate booking time and, if you have it, the booking reference.
The main driver name on the voucher should match the main driver’s driving licence.
Many suppliers also require the main driver to present a payment card in the same name at pick-up (especially for deposits).
If there is a mismatch (spelling, different person, different cardholder), you should update the details before pick-up to avoid being refused at the desk.
Check your voucher and booking confirmation, then contact support using your booking details if you need a correction.
Changing the main driver often means changing who signs the rental agreement and whose card is used for the deposit. Many rental companies treat this as a modification or even a cancellation plus a new booking.
If you need to change the main driver:
contact the rental company or partner shown on your confirmation as soon as possible and ask what they can do
be prepared that they may need to cancel and rebook under the new driver’s name, possibly at a different price
Adding an additional driver is usually easier and can often be done at the desk for an extra fee, as long as the additional driver meets the Driver Requirements.
Many rental companies accept digital vouchers shown on a phone, but some still prefer or require a printed copy.
Your confirmation email or voucher usually tells you which format is accepted. To be safe:
keep a digital copy on your phone, and
if possible, bring a printed copy as well, especially for smaller locations or where mobile signal might be weak.
Whichever format you use, make sure the voucher is readable and shows your booking number, name and rental company details clearly.
You can usually see the status in one of these places:
in the subject line or body of your confirmation email (for example “Confirmed booking”)
on any Manage Booking page linked from the email
by contacting the rental company or partner listed on your voucher
Status examples:
Confirmed – the booking is active and the car is reserved under your name
On request / pending – the supplier is still checking availability
Cancelled – the booking has been cancelled; check any refund information in the email or with the supplier
If you are unsure about the status, contact the supplier using the details on your voucher.
The confirmation or voucher normally includes:
the name of the rental company or intermediary
a phone number (sometimes several)
an email address or a link to their customer service page
the exact pick‑up location at the airport or city
If you cannot find contact details on the voucher:
check any attached terms or rental conditions PDF, or
search the supplier’s name online together with the pick‑up city or airport, or
use the Contact Us form on AutoZone.al and include your booking number so you can be pointed to the right contact.
In many cases the rental company can still find your booking using:
your name
your booking number (if you have it noted elsewhere)
the email or phone you used during booking
However, arriving without a voucher can:
slow down the check‑in process
make it harder to prove which conditions and price were shown at booking
cause problems if there is more than one booking under a similar name
Whenever possible, bring your voucher in print or digital form. If you realise you do not have it before pick‑up, try to:
re‑download it via Manage Booking, or
re‑open the confirmation email on your phone, or
contact the rental company or partner in advance and ask them to resend it.
Still unsure?
Check our Help Centre – FAQ’s or send us a message with your booking details and question, and we’ll point you in the right direction.