Payments
Q&A’s about what the price includes, how deposits work and how extras like child seats, additional drivers or cross-border travel are charged.
AutoZone.al is a car‑rental comparison and booking platform, not a rental company.
When you confirm an offer, your payment is processed by:
the rental company, or
a booking partner / intermediary shown on the offer and on your confirmation,
depending on the specific deal.
The company handling your payment is always named clearly during the booking process and on your confirmation or voucher. That company also handles any refunds according to their own conditions.
Both options exist, depending on the offer:
Prepayment – you pay part or all of the rental price online when booking. Any remaining amount is paid at pick‑up.
Pay at desk – you provide your details at booking and pay the rental price directly to the rental company when you collect the car.
The payment model for each offer is shown before you confirm. Always check whether the price is fully prepaid, partly prepaid or payable at pick‑up so you know when and where your card will be charged.
For information about security deposits at pick‑up, see the Prices, Deposits & Extras category.
Accepted payment methods for the online part of the booking depend on the company processing the payment, but usually include:
major credit cards (for example Visa, Mastercard, sometimes others)
in some cases, debit cards if they support online payments
The exact list of accepted methods is shown on the payment step of the booking process. If a card type is not offered there, it is normally not accepted for the online payment.
Note that the card used online does not always have to be the same card used for the deposit at pick‑up. Deposit rules are set by the rental company and are described in Prices, Deposits & Extras and the supplier’s Rental policies.
Card rules for the rental desk are set by each rental company, not by AutoZone.al. Typically:
a credit card in the main driver’s name is required to pay the deposit
many suppliers accept credit or debit cards for the rental charges, but not always for the deposit
prepaid cards, virtual cards and cash are often not accepted for the deposit
The exact card types accepted at pick‑up are listed in the Rental policies for each offer and on your confirmation. If you are unsure, contact the rental company named on your voucher before you travel.
For the deposit at pick‑up, the answer is usually no – most rental companies require a credit card in the main driver’s name. This is because the person signing the rental agreement must also provide the financial guarantee.
For online prepayments, some partners may allow a card in another person’s name, but this does not change the deposit rules at the desk.
If you plan to use someone else’s card, check the Rental policies carefully and, if needed, contact the rental company before booking.
There are two situations:
Online payment – usually charged in the currency shown at the payment step (often EUR or another major currency). Your bank may apply exchange rates and fees if your card is in a different currency.
At‑desk payment and deposit – usually charged in the local currency of the pick‑up location (for Albania this is often ALL or EUR, depending on the supplier).
If you are offered currency conversion at the desk (for example “pay in your home currency”), compare the rate carefully. You can normally choose between paying in local currency or your card currency. For exact information, check the rental company’s Rental policies.
Payments are processed through secure payment systems by the rental companies or booking partners AutoZone.al works with. Your card details are entered on their encrypted pages, not stored in plain text by AutoZone.al.
You can check:
that the page address starts with https://
that your browser shows a padlock icon during the payment step
If you have any concerns about a specific payment page, do not enter your details and contact us via Contact Us with a screenshot and description.
Depending on the offer, your card may be:
charged once online for a prepaid amount, with the rest paid at the desk,
charged fully at the desk when you collect the car, or
charged again later if:
you add extras or additional cover,
there are fuel, damage or traffic-related charges under the rental agreement.
Details of what is paid online and what is due at pick-up are shown during booking and on your confirmation. Any further charges after the rental are handled by the rental company according to their Rental policies.
Common reasons include:
insufficient available funds or credit limit
the card is not enabled for online or international payments
the card type is not accepted by the payment provider
security systems at your bank blocked the transaction
If your payment fails:
Check that your card details are correct and that your bank has not blocked the payment.
Try another card if you have one that matches the accepted methods shown.
If the problem continues, contact your bank first, then the payment provider or rental company named on the payment page.
Unsuccessful payments usually mean the booking is not completed. Always wait for a clear confirmation or voucher before assuming that a booking exists.
Refunds are handled by the company that took your payment (the rental company or booking partner), according to their conditions. In general:
If your booking is refundable and you cancel within the allowed time, the prepaid amount is usually refunded to the same card you used for payment.
If there are non‑refundable elements, those are not returned.
The time it takes for a refund to appear on your statement depends on your bank or card provider.
Details of whether a booking is refundable, partially refundable or non‑refundable are shown during booking and in the supplier’s Cancellation & Changes information. Always read those conditions before you confirm.
Still unsure?
Check our Help Centre – FAQ’s or send us a message with your booking details and question, and we’ll point you in the right direction.