Payments
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Payments
AutoZone.al is a car rental comparison website, not a rental supplier.
When you book, payment is handled by the booking provider, payment processor or rental supplier connected to that offer. The company handling payment should be shown during the booking process and/or in your confirmation or voucher.
Depending on the offer, you may:
- pay part or all of the rental price online,
- pay the remaining amount at pick-up,
- pay extras or local charges directly to the rental supplier.
AutoZone.al does not control supplier desk charges, deposits, refund timing or bank processing times.
For booking-specific payment questions, use Manage Booking or the support details shown in your confirmation or voucher.
Both options can exist, depending on the offer.
Common payment types include:
- Prepaid: you pay the full rental price online when booking.
- Part-paid: you pay part of the rental price online and the rest at pick-up.
- Pay at desk: you reserve online and pay the rental supplier when collecting the car.
The payment model is shown before you confirm the booking and should also appear in your confirmation or voucher.
Always check whether the booking is fully prepaid, part-paid or payable at pick-up before confirming.
Security deposits are separate from the rental price. For deposit rules, see Prices, Deposit & Extras.
Accepted online payment methods depend on the booking provider or payment processor used for that offer.
They may include:
- major credit cards,
- some debit cards,
- other payment methods shown at checkout.
The exact accepted methods are shown at the payment step. If a payment method is not displayed there, it is usually not available for that booking.
The card used for online payment does not always have to be the same card used for the deposit at pick-up. However, the deposit rules at the rental desk are separate and are set by the rental supplier.
For deposit card rules, check Prices, Deposit & Extras, Driver Requirements and Rental Policies.
Card rules at the rental desk are set by the rental supplier.
In many cases, the main driver must present a credit card in their own name for the security deposit.
Some suppliers may accept debit cards for certain payments, but not always for deposits. Prepaid cards, virtual cards, cash and cards in another person’s name are often not accepted for the deposit.
Check the offer details, Driver Requirements, Prices, Deposit & Extras and Rental Policies before booking.
If you arrive without an accepted card, the rental supplier may refuse to release the car and the booking may be treated as a no-show.
For online payment, this depends on the booking provider and payment page rules.
For the security deposit at pick-up, the answer is usually no. Most rental suppliers require a credit card in the main driver’s name.
This is because the main driver signs the rental agreement and provides the financial guarantee for the vehicle.
If the card at pick-up is not accepted, the supplier may refuse the rental and the booking may be treated as a no-show.
Before booking, check Driver Requirements, Prices, Deposit & Extras and Rental Policies for the selected offer.
The currency depends on where and how the payment is taken.
For online payments, the charge is normally made in the currency shown at the payment step.
For payments at the rental desk, the charge is normally made in the local currency used by the rental supplier, unless the supplier offers another option.
Your bank or card provider may apply:
- exchange rates,
- foreign transaction fees,
- currency conversion charges.
If you are offered currency conversion at the desk, check the exchange rate before accepting it.
For the exact charging currency, check the payment page, confirmation, voucher or Rental Policies for your booking.
Payment details are entered on the payment page used for that booking, usually provided by the booking provider, payment processor or rental supplier connected to the offer.
Before entering payment details, check that:
- the page uses https://,
- your browser shows a secure padlock,
- the payment page looks connected to the booking flow,
- the amount and currency match what you expect.
If anything looks unusual, do not enter your card details. Leave the payment page and check the booking flow again.
For booking-specific payment issues, use the payment provider or booking support details shown during booking, in Manage Booking, or in your confirmation or voucher.
Your card may be charged at different times depending on the offer.
You may see:
- an online charge for a prepaid or part-paid amount,
- a desk payment when you collect the car,
- a security deposit block or pre-authorisation,
- local charges for extras, cover, fuel, tolls, fines or late return.
A security deposit is usually not the same as a rental payment. It is normally a blocked amount held by the rental supplier and released later if the car is returned according to the rental conditions.
Always check the payment breakdown during booking and again on your confirmation or voucher.
Common reasons include:
- incorrect card details,
- insufficient funds or credit limit,
- the card is not enabled for online or international payments,
- your bank blocked the transaction,
- the card type is not accepted,
- the payment security check failed,
- the billing details do not match the card.
If the payment fails:
- check that the card details are correct,
- check with your bank or card provider,
- try another accepted card if available,
- wait for a clear confirmation before assuming the booking is complete.
If you do not receive a confirmation or voucher, check Manage Booking or follow the support details shown during the booking flow.
Refunds are handled by the company that processed your booking or payment, not directly by AutoZone.al.
If your booking is eligible for a refund, the amount is usually returned to the original payment method used for the booking.
Refunds depend on:
- the cancellation rules for your booking,
- whether the booking is refundable or non-refundable,
- the timing of your cancellation,
- whether any fees or non-refundable elements apply,
- the payment processor and your bank or card provider.
Refunds can take a few days to appear in your account. Your bank or card provider may take longer to show the money on your statement.
For cancellation rules, see Cancellation & Changes. For booking-specific refund questions, use Manage Booking or the support details shown in your confirmation or voucher.
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Can’t find what you need?
For booking-specific payment, refund, card or deposit questions, check the offer details, voucher, Manage Booking or the supplier/payment provider details shown for your reservation. For general questions about AutoZone.al, contact us.